Welcome to CFS Ottawa

CFS Ottawa has been serving the Ottawa community since 1940 as a non-profit charitable organization.

CFS Ottawa’s Board of Directors, staff and volunteers are committed to providing counseling and support services to individuals, couples and families in French and English. CFS Ottawa strives to ensure all programs and services are available and accessible to all with no discrimination based on ethnicity, language, race, age, ability, gender, sexual orientation, income, and political or religious affiliation.


(updated June 9, 2020)

 Counselling and Family Service Ottawa remains open, however we are not seeing clients in person at this time. We are open Monday to Wednesday 9 am to 5 pm, Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm.

Clients of the Agency will be contacted by their counsellor and offered telephone counselling/support.  If you have not received a call and wish to be contacted by your counsellor, please call and ask to speak to a Supervisor.

 The fees for our Counselling Program have been waived for now.

 We are offering services and accepting new clients in all of our Programs, however new clients will also be offered telephone services for the time being.  We will be moving to virtual counselling/support in the next few weeks.

The Walk-In Counselling Clinic continues to operate on Thursdays from noon to 8 pm and Fridays from noon to 5.  The counselling sessions are provided by phone.

In person New Directions Groups are cancelled for now.  Phone support is being offered in the meantime.  You will receive a phone call to inform you when we will be restarting groups. 

We are accepting new clients for the New Directions Program.  If you have any questions contact Jeff Bondy, the Coordinator or the Program.

If you have questions or concerns please call us at 613-233-8478.


Thank you for your understanding.